Customer Service Specialist ES/IT

Belgium, Kortrijk

Our mission 🚀

In 2016, our founders wanted to feed their dogs - named Edgard and Cooper - pet food they could feel good about. The kind of food that was as good for the planet as it was for their pets. But when they couldn't find this, they decided to make their own. Now, 10 years later, our pack has over 200 employees and we are beyond proud to be part of the B Corp movement.

Want to find out more about us? Click HERE

What type of breed are we looking for? 🐕

As a Customer Service Specialist you’ll be part of the Operations Pack at Edgard & Cooper. The Customer Service Squad is responsible for making sure that our B2B customers have the best customer experience and receive their orders on time and in full. As real pet lovers, we take pride in helping all orders fall into the paws of our furry friends. It is our ultimate motivation!

This role is very customer centric, but together with the rest of the squad you will also be the first point of contact for all questions and doubts regarding orders and deliveries within Edgard & Cooper.

Are you that person who is always willing to help and loves solving problems? Can you combine a touch of sales and an interest in operations and logistics? Are you a real team player? Do you thrive in a fast-paced and challenging environment? Are you fluent in English & Spanish/Italian? Then you might be the Customer Service Specialist we’re looking for!

Curious how this comes to life? Fetch this blogpost for a behind-the-scenes peek, straight from the team itself.

What is in your bowl? 🍵

You will process our B2B orders and will be responsible for the daily operational management of our beloved customers.
You will be the key person in ensuring a correct and smooth delivery to our customers. Delivering orders on time and in full will be your top priority.
You will be the person our customers can reach out to in case they have any questions or doubts regarding delivery, pricing, availability, etc. You handle the customer complaints as well.
You will be in daily contact with our warehouse partners and will be their go-to person for all operational matters.
You will work closely with different departments inside and outside our organisation, such as Sales, Marketing, Finance, Supply chain and transport companies.
You will be sniffing out the way ahead and will always be on the lookout for ways to improve our processes.

What skills and tricks should you bring? 🤹

You have at least 1-2 years experience in a customer service or internal sales role.
You are fluent in English next to Spanish or Italian. Other languages are a big plus!
You are customer-oriented and always want to provide the best service possible.
You are organized and good at managing priorities.
You have strong problem-solving skills and are proactive.
You have experience with SAP.
You have excellent written and verbal communication skills.

Our benefits 🎁

At Edgard & Cooper, work should feel as good as a belly rub. Here’s what we offer:

Competitive salary package that matches your experience
32 holidays per year + the option to take an extra month off to fully recharge
Flexible working from home + one month per year working from anywhere
Company retreats, fun team activities, and a Volunteering Day
Wellbeing program
Bring your pets to work + pet food for your furry friend
Learning and growth opportunities in a fast-growing, international scale-up

Hiring Process 🕵️‍♀️

🧪 Assessment from home (10mins)

📞 Intro call (25’)

🎯 Competency based interview (45’)

🗨️Final interview

Equal opportunities🌈

We believe the strength of a Pack comes from its diversity. We strive to create an environment where every person feels valued and empowered. So no matter who you are, where you come from, what you believe in or what your dreams are, we welcome you and look forward to receiving your application. If your circumstances require any special arrangements at any stage of our interview process, please let us know.

Accessibility: Our HQ office and satellite sites are wheelchair accessible.

We kindly ask to apply in English.