Sales Support Officer DACH / Vertriebsinnendienst 📈

Germany, Düsseldorf

Our mission 🚀

In 2016, our founders wanted to feed their dogs - named Edgard and Cooper - pet food they could feel good about. The kind of food that was as good for the planet as it was for their pets. But when they couldn't find this, they decided to make their own. Now, 9 years later, our pack has 230 employees and we are beyond proud to be part of the B Corp movement.

Want to find out more about us? Click HERE

What type of breed are we looking for? 🐕

As the DACH Sales Support, you will play a crucial to support the Sales team to achieve objectives through best in class execution. You'll provide operational and administrative support to our sales team and ensure smooth day-to-day operations. Your responsibilites will be diverse, ranging from maintaining product masterdata to more creative sales tasks e.g. help creating sales pitches for key accounts or franchise partners.

This is a highly autonomous role where you’ll often work independently and you will have to structure your diverse tasks yourself - so comfort with independence is a must. You’ll collaborate closely with the field sales team, the key account managers and our support & operations teams in the belgium headquarters.

The ideal candidate will be proactive, organized, great with data, and capable of managing multiple tasks simultaneously while maintaining a high level of accuracy.

What will be in your bowl? 🥗

• Customer Master data Management & CRM: Maintain and update customer master data in the system. Ensure all customer information is accurate, complete, and regularly reviewed. Take the lead for changes and accurate data in our C4C system. Take care of retailer Promotional forms & new line forms and most external data requested.
• Logistics, Finance and Support Collaboration: Act as a liaison between the sales team and the logistics, finance & support teams. Facilitate effective communication to ensure timely delivery of products and resolution of logistical challenges. Work closely with these functions to understand key issues before they arise.
• Small & New businesses: Provide support to small business clients by offering growth opportunities for independent pet shops and online retailers.
• E-Commerce support: Support the local and global team to accelerate our E-com channel by making sure the 4P execution is excellent & doing analysis of these accounts and making recommendations.
• Data & Analysis: Assist the key account team and trade & shopper teams in analyzing and visualizing data (sell-in, assortment, distribution points) for key account presentations.
• Opportunities to proactively step into Sales and take ownership: There is the option to further strenghen your sales skills by taking on an interim field sales position or by managing small to medium franchise partners from our biggest customers. Proactive individuals can also drive forward exciting cross-functional projects and gain valuable hands-on experience outside their core responsibilities.

You’ll be expected to shape the role as you go, since this is a relatively new position for our team. Flexibility and adaptability are key.

What skills & tricks should you bring? 🤹

• Autonomous: You'll thrive here if you're a self-starter who enjoys ownership and can structure your own day
• Commercial mindset: Possess a commercial mindset, capable of thinking in terms of the customer journey.
• Effective communication: Excellent verbal and written communication skills. Ability to interact professionally with team members, clients, and other stakeholders.
• Analytical skills: Showcase strong analytical skills and excellent knowledge of Excel. Experience with data-driven tools such as PowerBi is preferred.
• Language proficiency: Excel in both English and German communication skills, essential for our international setting.

Our benefits 🎁

• Your salary package will include a pension plan, phone budget and subscription and free pet food. We probably should’ve started with the free pet food, huh?
• You’ll be working for a Certified B Corp Employer with supportive policies and practices to ensure we are one happy pack.
• You’ll enjoy company retreats to meet each other in person, as we’re spread across Europe.
• You’ll be able to bring your pet to work, because if there’s any company that understands the value of a pet, it’s us.
• You’ll receive access to a wellbeing program which includes qualified counselling because caring for ourselves is just as important as caring for our pets.
• You’ll get a gym membership via Urban Sports Club.
• You’ll get 30 days paid holiday a year.

Hiring process 🕵️‍♀️

• Assessment at home (20mins)
• Intro call screening with our HR team (25mins)
• Competency based interview with Tim Holzapfel, Key Account Manager (45mins)
• Meet the team @ Dusseldorf

Equal opportunities 🌈

We believe the strength of a Pack comes from its diversity. We strive to create an environment where every person feels valued and empowered. So no matter who you are, where you come from, what you believe in or what your dreams are, we welcome you and look forward to receiving your application.

If your circumstances require any special arrangements at any stage of our interview process, please let us know. We're looking forward to hearing from you.

We kindly ask to apply in English.