Customer Support Specialist 🐱‍💻

Belgium, Kortrijk

Our mission🚀

In 2016, our founders wanted to feed their dogs - named Edgard and Cooper - pet food they could feel good about. The kind of food that was as good for the planet as it was for their pets. But when they couldn't find this, they decided to make their own. Now, 8 years later, our pack has 200 employees and we are beyond proud to be part of the B Corp movement.

Want to find out more about us? Click HERE

What type of breed are we looking for?🐕

Are you that kind of person that is always willing to help? You can combine a touch of a sales with your love for customer care and eagerness to learn more about nutrition? Then you might be the B2C Customer Happiness Hero we’re looking for! A candidate with strong empathy and understanding of customers needs.

What will be in your bowl?🥗

The Customer Happiness team is our first point of contact with many consumers and has a strong impact on how the brand is experienced. You work to ensure that we "Make their day, everyday" and you always "Make your pet proud (and your mum too)” through all of your actions. You are creative & inquisitive in your love for the consumer, and you are always ready to learn something new.

1. You will be the person our customers can reach out to in case they have any questions, they need nutritional advice or support (email, social media, live chat, phone).
2. You will be the voice of the brand towards the consumer
3. You will manage and support the order and delivery process (Shopify, SAP).
4. You will pass on customer insights and feedback to other teams, in order to adjust our strategy and grow the company.
5. You be working closely with different departments inside our organization; Logistics, Warehouse, Digital, etc. to increase efficiency within the company.

What skills & tricks should you bring?🤹

1. You have a first experience in a B2C customer service role (min. 1 year), confirming you have a very strong sense of empathy and customer care while understanding business needs.
2. You are fluent in English and French.
3. You work well in a team and thrive towards common goals, you are a real team player and have the ability to communicate your knowledge clearly and understandably to colleagues.
4. You know how to prioritize your work and take initiative where necessary. You have strong organizational skills and work in a structured manner. You have a can-do, proactive attitude and you are keen to learn and grow.
5. You have a natural inclination towards nutrition, ideally possessing a background or willingness to learn.
6. You have a notion of how logistics processes work in the fast moving goods sector and experience working with ERP systems.
7. And last but not least, you consider yourself to be a HUGE pet lover 🐾

Our benefits 🎁

We’re just a bunch of animal-loving, purpose-driven, startup-minded pals. Here at Edgard & Cooper, we’re big fans of purpose, curiosity and learning on the job. We’re a young international company, and we’re growing fast. That means we’re always looking for people who want to skill-up, who want to be challenged, and who want to make a positive impact. Just like our dogs we’re friendly and fun, with an insatiable hunger for life. Want to come and play?

• 💰 Salary package that will reflect your built-up experience
• 🌱 Certified B Corp Employer with supportive policies and practices to ensure we are one happy pack
• 🏔Company retreats to meet each other in person
• 👩‍💻 Flexibility to work from home
• 🐾 Pets at work so everyday is bring your pet to work day
• 🧆Unlimited Pet food for your furry friend whilst you are with us
• 🌟Volunteering Day to contribute to a cause we believe in.
• 🧠Wellbeing program access to qualified counselling
• 🏝️ 26 days paid holiday a year
• 🍿 Team activities (wellbeing days, pawesome team buildings, Friday drinks, cat day and many more! )
• 🔋 Learning opportunities in a truly international environment that will give you extensive responsibility but also guidance as you need it.

⚠️ No agencies, recruiters or outsourcing companies.

Equal Opportunities🌈

We believe the strength of a pack comes from its diversity. We strive to create an environment where every person feels valued and empowered. So no matter who you are, where you come from, what you believe in or what your dreams are, we welcome you and look forward to receiving your application.

If your circumstances require any special arrangements at any stage of our interview process, please let us know.

We're looking forward to hearing from you.

We kindly ask to apply in English.